Are you using Instant Messaging in your business?

I’m always surprised that more people don’t use instant messaging as one of their key business communication tools.  Sure everyone uses email (probably too much) but IM is often relegated to chatting with friends or family.  That’s why this recent post by Jerry Lattimore on his excellent Refocusing Technology blog really caught my eye.

Are you using instant messaging?
Instant messaging is a fantastic tool and should be utilized by many businesses to allow for greater communication between their resources. It fits a need that isn’t completely served by email or phone communication.

In this post he gives some excellent examples of how companies are using IM – even some using it to communicate between different floors of the same building. My wife and I use to work down the hall from each other in our old apartment and we used it rather than yelling down the hall.

I use it all the time with Jason when we are collaborating on something or just have a quick questions.  It’s also a great way with co-workers or team members to share files and create a sense of “presence” being that you can “see” each other online even though you are not in the same place.

What about you?  Do you use IM for business communication and collaboration? Please post a comment below and let us know!

Our First Flexwork Chat on Twitter

On Wednesday, February 17th we had our first Flexwork Chat on Twitter.  I was joined by Jasper
Westerway (@JasperWestaway), CEO of OneDrum, and Lokesh Datta (@LDatta) of AllCollaboration.com as well as a bunch of other great twitter folks who were eager to discuss and debate the current state and challenges of flexible work.

The discussion centered around some of the findings from One Drum’s recent flexible work study.

We discussed a number of topics including:

• How can flexible/remote working can make you more productive?
• What are some of barriers to productive remote working?
• What should businesses consider when choosing tools to facilitate remote working?

View this post on the One Drum blog for a summary of some of the key points and a full transcription is available in PDF form here (Thanks Chip!).

It was fun, exciting, and informative and we are planning to make this a fairly regular event.  It looks like we will be doing one again next Wednesday so I hope you will join us!

What is a tweet chat?
For those of you unfamiliar with this online discussion format, a tweetchat is simply an organized group chat that takes place using the Twitter platform. Participants use an assigned hashtag (in our case #flexworkchat) for their tweets during the discussion. For more information on Tweet chats check out this short article.

You can follow along, or participate, by visiting http://tweetchat.com/room/flexworkchat or simply following the #flexworkchat hashtag on twitter.

If you want to know about upcoming chats (and other events) please subscribe to our email newsletter (on the right hand side of any page of this blog) or follow me on Twitter!

3 Tech Tools to Help You Travel Lighter

During this past holiday season I spent about 18 days in Syracuse NY visiting family and friends.  I decided for the first time ever to travel for an extended holiday vacation without my laptop – having to walk through several airports lugging heave luggage I figured the less tech gear I had to take with me the better!  Thanks to two small pieces of technology (that fit in my pocket) and one service I use I was able to stay connected, entertained, and when needed – productive.

Watch this short video to learn more about how I took The Anywhere Office with me and was able to work from anywhere while traveling lighter than ever before!

Two things I forgot to mention in the video . . . The reason I have an iPod Touch and not an iPhone is because I refuse to switch from Verizon to AT&T as my cellphone provider.  I have been a loyal Verizon customer for years for two main reasons – excellent signal (I can make and receive calls from just about anywhere and almost never have a dropped call) and great customer service (sadly almost unheard of today).  The minute Apple gets smart and moves away from their exclusive deal with AT&T and brings the iPhone (or some variation of it) to Verizon I will be the first one in line to get one!

Also one additional app I use on my iPod Touch that really helped me stay in touch was Yahoo Messenger.  Yahoo is the main IM service I use and I was able to seamlessly stay connected using my iPod Touch so I didn’t miss any messages from my family, friends, and colleagues – simply awesome.

BTW – I shot this video using my new Flip UltraHD camcorder and the Gorilla Tripod – 2 more great portable pieces of technology I have!

Comment below and let me know what is the key technology you use to stay connected when on the road.

Podcast: Play in new window | Download (15.5MB)

Sandbox Time – The Importance of Play When Learning New Technology

One challenge many teams and organizations face is getting their people to use and embrace much of the amazing collaboration software and technology that is available. In working with virtual teams, we find that many people tend to fall back on email rather than shared online work spaces – or opt for traditional conference calls rather than using web meeting or conferencing services.

Find Their Comfort Zone

The biggest stumbling block is getting your team comfortable with the new software or service and truly understanding the benefits it provides.

In short, why would it make my life or job easier?

Far too few companies provide training on these technologies – so you and your colleagues are forced to figure it out as you go along or after a very brief tutorial. This sink-or-swim mentality causes many of these powerful tools to go untouched and impedes productivity.

The secret to turn this all around is simple . . . play!

The Power of Play

Play is a non-threatening way to remove stress from learning and encourage exploration of the features of new technology. Create some type of project for your team that’s fun and everyone will be excited about using the new tool.

Want your team to start using SharePoint or some other type of web-based discussion board or collaboration space? Why not setup a place where they can share recipes, bios, and information about their hobbies and families?

Want them to use WebEx or some other meeting service? Create time to have a regular virtual water cooler where they can share photos, create a Read more

Social networking – a shift in the way we communicate

Let’s face it you can’t read an article anywhere these days without someone mentioning social media, social networking, Twitter, YouTube, or Facebook. These tools not only affect the way we connect to each other as people but also how we share information and communicate.

Businesses of all size have now adopted the use of social media from large corporations and small businesses to solo-preneurs and freelancers.  Much in the way desktop publishing and blogs put the power to spread information in the hands of the masses – social media has provided unprecedented ways for us to connect and network with one another. Check out this eye-opening video I found on YouTube that shares some amazing stats about the social media revolution.

One of the common myths we often dispel with virtual teamwork is that using technology makes relationships less personal and you can’t build trust or get to know people who you rarely or never see.  I don’t agree – using these tools like Twitter and Facebook allows you to connect (or re-connect) with people, stay in touch, and get to know each other. Read more

Choosing the Right Technology for Your Virtual Team or Virtual Office [VIDEO]

A question I’m asked by many entrepreneurs, small business owners, and virtual team managers is  . . . “With all the technology available how do I know which tools are best for my virtual team or virtual office?” This is a common challenge and choosing the wrong tools (or too many tools) is a common pitfall of virtual teamwork.  It’s important to decide on a core set of tools to support remote collaboration and make sure everyone on your team knows how to use them.

But how do you choose? I have devised a workflow analysis we call the ICC Approach as it looks at your needs in 3 key areas – Information, Communication, and Collaboration.  In this short video I walk you through this analysis and help provide questions to guide your thinking when evaluating mobile work technology.

Give it a view and share your comments below to let me know your thoughts and experiences!

Podcast: Play in new window | Download (18.9MB)

Tokbox – A great free tool for video conferencing and video email

Whether you are collaborating with team members across distance or want to stay in touch with family and friends there are times when a phone call or an email just isn’t enough.  You long for face time.  Traveling or bringing everyone together isn’t always an option – so why not consider using video?

Recently I was traveling to Boston for a week to meet with some clients.  The hardest part of the trip was being away from my wife and 2 year old son Spencer.  We decided to make things more bearable we would have a video chat at least once a day using Skype. I also decided to send them frequent video emails using a great service called Tokbox.

Tokbox is a free service that allows you to send up to 10 minute video emails and have video conferencing with up to 20 people.  Both of these are very impressive as most other video email programs allow for only a minute or two and most video chat programs only support one-to-one conversations.

To see a sample of Tokbox in action view this short video I recorded using their service:

TokBox – Free Video Chat and Video Messaging

I haven’t tried their video conferencing services much as I currently use Skype for real time video chats but I will be testing it further in the coming weeks -  especially the multi-person video conferencing. I’ll follow up with another blog post to let you know my thoughts and share some of the other video conferencing services I have found. Read more

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