No more eyeball management – Best Buy’s shift in perspective about work
February 6, 2007 by Phil Montero
One of the main principles of working in The Anywhere Office™ and having the flexibility to work where and when you want is a shift in perspective about what defines “work”. As the saying goes “work is something you do, not someplace you go”.
For managers of remote workers or virtual teams the shift away from eyeball management (knowing someone is working because you see them working) and learning to gauge employee productivity by measurable goals and objectives is often one of the most difficult parts of the transition. However the more fully you can embrace this philosophy, the greater the benefit you stand to derive from a flexible workplace.
For those who think “but how could we do this in our organization” take a look at what Best Buy is doing with their new program called ROWE.
The endeavor, called ROWE, for “results-only work environment,” seeks to demolish decades-old business dogma that equates physical presence with productivity. The goal at Best Buy is to judge performance on output instead of hours.
This is an excellent case study of this shift in perspective. I applaud their efforts and look forward to following this story as they expand this philosophy throughout their organization.
Best Buy smashes the clock – BusinessWeek Online – MSNBC.com
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